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Signature service

Citizen Representation & Government Coordination

Residents often know exactly what problem they face, but not which department is responsible, how to raise it formally, how to document it, whom to approach or how to follow it up. Service4Society bridges that gap.

Raise a Civic Issue

The process

How an issue travels from a street to a decision

  1. 1

    Identify

    Understand the problem as residents experience it.

  2. 2

    Document

    Collect location, photographs and details.

  3. 3

    Verify

    Confirm the issue with affected residents.

  4. 4

    Represent

    Approach the relevant authority in writing.

  5. 5

    Follow Up

    Continue communication, meetings and site visits.

  6. 6

    Track

    Document progress at every stage.

  7. 7

    Outcome

    Communicate the result back to the community.

Service4Society representatives handing over a written representation to a government official

What you can raise

Civic issue categories

If your problem is not on this list, raise it anyway under Other — the process is the same.

  • Roads
  • Potholes
  • Drainage
  • Waterlogging
  • Water
  • Electricity
  • Street Lights
  • Garbage / Sanitation
  • Air Pollution
  • Traffic
  • Public Transportation
  • Parks
  • Public Infrastructure
  • Safety
  • Other

Documented representations

Civic issues we have taken forward